DELIVERY & PICK UP POLICY
Thank you for choosing MamasMoss. Because our products are fresh and perishable, we have specific delivery and pick-up guidelines to ensure you receive your order safely and in the best condition.
DELIVERY AREAS & TIMES
We currently offer delivery within selected areas. Delivery availability will be confirmed at checkout or when placing your order.
Delivery time may vary based on location, weather, traffic, and order volume. We will provide an estimated delivery window , but this not guaranteed.
Responsibility after delivery
Once your order is delivered to the address provided, responsibility for the products transfer to you. MamasMoss is not liable for: spoilage due to late retrieval, stolen lost or misplaced items after delivery, incorrect addresses provided by the customer.
PICK UP ORDERS
When selecting pick up, you must arrive during your confirmed time slot. If you need to change your pick up time, please notify us as soon as possible. Because our items are fresh and perishable unclaimed pick up orders will not be refunded or replaced.
delivery fees
Delivery fees may vary based on distance, order size or promotions. Any appliable fees will be shown at checkout. All products leave our faciity fresh and packafed appropriately. Once delivered or picked up, you are responsbile for proper refrigeration and handling.
Returns
order changes
Changes to delivery to pick up orders must be made before preparation begins. Once your order is prepared, it cannot be modified. All products that leave our facility fresh and packaged appropriately. Once delivered or picked up, you are responsible for proper refrigeration and handling.
incorrect or damaged orders
If your order arrives incorrect or damaged, please contact us within 24-48 hours so we can resolve the issue promptly. For questions about delivery or pick up, please reach out through our website or contact page. Your wellness journey matters to us, and we’re here to ensure every order arrives with care.